Apple Maps, App Store, other Apple services experience outage
SAN FRANCISCO — Apple services including Maps and iMessage went down for some people Monday, prompting spotty outages and confusion.
The company appeared to be experiencing issues with its cloud-based services, which power many features on Apple’s hardware. On Monday morning, Apple’s own status page showed problems with its Music, Podcasts and iCloud Calendar services, among others.
By late afternoon Monday, Apple’s status page showed the issues had been resolved.
The iPhone maker powers millions’ of people’s daily work and personal lives, and people flocked online to share their frustrations with the services’ problems.
“The whole world is about to cry!” one user tweeted in response to the news.
Apple users can check the status of various services by visiting the company’s status page.
Apple employees also lost access to the corporate VPN, cutting them off from all access to company documents and services or about 25 minutes. All Apple technical support incidents are given a support ticket, numbered by priority. Today’s ticket, assigned to “major incident operations,” was level “zero,” the highest possible severity.
“I’ve never seen a priority zero before,” said one employee, who spoke on condition of anonymity because they were not authorized to speak publicly.
Some employees at Apple were still able to Slack with each other about the incident, despite the company outage that prevented employees from logging into the corporate system.
Apple did not respond to a request for comment.
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